CRM Module
Build Lasting Relationships
Guest profiles, segmentation, targeted campaigns, and loyalty programs to turn one-time guests into lifelong customers.
VS
Vikram Singh
Gold Member
12
Stays
2,450
Points
AP
Anjali Patel
Platinum
28
Stays
5,820
Points
RK
Rahul Kumar
Silver Member
5
Stays
890
Points
Core Features
Complete CRM Solution
Guest Profiles
Complete guest history, preferences, and communication records
Segmentation
Segment guests by behavior, spend, preferences for targeting
Email Campaigns
Send personalized emails with offers and promotions
Loyalty Programs
Points-based rewards, tier benefits, and special perks
WhatsApp Integration
Send booking confirmations and offers via WhatsApp
Analytics
Track campaign performance and guest engagement
Guest Profiles
Know Your Guests
Build comprehensive guest profiles with booking history, preferences, and feedback to deliver personalized experiences.
- Complete booking history
- Room & dining preferences
- Special requests & notes
- Feedback & reviews
Guest Preferences
High Floor
King Bed
Late Checkout
Vegetarian
Loyalty
Reward Your Best Guests
Silver
0-5,000 points
- 5% discount on room rates
- Early check-in (subject to availability)
Gold
5,000-15,000 points
- 10% discount on room rates
- Free breakfast
- Room upgrade (when available)
Platinum
15,000+ points
- 15% discount on all services
- Guaranteed upgrade
- Late checkout
- Exclusive lounge access
40%
Repeat Bookings
3x
Higher Spend
25%
Email Open Rate
∞
Guest Profiles
Ready to Build Guest Loyalty?
Start your free trial and turn guests into advocates